Our Data Protection Complaints Policy
Data Protection Complaints
We are committed to protecting your personal data and handling it in accordance with data protection law. This includes ensuring that personal data is:
- Processed lawfully, fairly and transparently
- Kept accurate and up to date
- Stored securely
- Only retained for as long as necessary
If you are unhappy with how we have handled your personal data, you have the right to make a complaint.
Click here to view a full copy of our Data Protection Complaints Policy
How to make a data protection complaint
You can contact us using any of the following methods:
- Online: Complete our data protection complaint form – Available Here
- Email: complaints@hansells.co.uk
- Telephone: 01603 615 731
By post:
Jane Stockings
Hansells
Cambridge House
26 Tombland
Norwich
Norfolk, NR3 1RE
You do not have to use the complaint form — you can raise your complaint in whichever way is most convenient for you.
What happens next
- We will acknowledge your complaint within 30 days
- We may need to verify your identity before progressing the complaint
- We will investigate the issue and keep you updated
- We will inform you of the outcome and any action taken
If you remain dissatisfied
If you are not happy with the outcome of your complaint, you can contact the Information Commissioner’s Office (ICO):
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Telephone: tel:030312311130303 123 1113
- Website: Visit the ICO website
You would normally need to contact the ICO within three months of your last contact with us.