Mediation Services in Norwich & Norfolk
Resolve Disputes Through Mediation
Disputes rarely become entrenched simply because of legal arguments. More often, communication breaks down, trust deteriorates and positions become fixed. As time passes, the cost, stress and uncertainty of a dispute can increase, making resolution feel increasingly difficult.
Mediation provides a structured, confidential and impartial process that helps parties move discussions forward and explore practical solutions. It offers an alternative to court proceedings, allowing parties to retain greater control over the process and any outcome that may be reached.
At Hansells, we provide Mediation Services in Norwich and Norfolk for businesses, organisations and private individuals throughout England and Wales. Our CEDR Accredited Mediators assist with commercial, probate and inheritance, workplace, governance and sports-related disputes.
Key Contacts
- Chloe Edwards
- CEDR Accredited Mediator
Chloe acts as a mediator in workplace, probate and relationship-driven disputes.
She has significant experience assisting parties involved in probate and inheritance disputes, workplace conflict and other disputes where communication has broken down.
Chloe combines a structured approach with a strong understanding of the human factors that often underpin disputes, helping parties work towards practical and constructive resolutions.
- Mark Scott
- CEDR Accredited Mediator
Mark acts as a mediator in commercial, probate, regulatory and governance disputes, with particular experience in complex and high-value matters.
Alongside his dispute resolution practice, Mark holds senior positions within national sports governance, including the FA National Serious Case Panel, England Golf's Disciplinary and Appeals Panel, and Sport Resolutions.
His experience across dispute resolution, governance and regulation enables him to bring structure, authority and practical judgement to sensitive and high-pressure matters.
Our Mediation Services
Mediation can be effective wherever parties have reached an impasse and are willing to explore a constructive route towards resolution. We provide mediation services across a wide range of disputes, helping businesses, organisations and private individuals find practical solutions through a confidential and impartial process.
Commercial disputes often involve more than legal rights alone. Business relationships, reputation, future trading arrangements and financial risk can all influence settlement discussions.
Mediation provides an opportunity to address these wider considerations in a confidential environment whilst working towards practical and commercially realistic outcomes.
Examples include:
- Shareholder disputes
- Director disputes
- Partnership disputes
- Contract disputes
- Commercial property disputes
- Franchise disputes
Probate and inheritance disputes can be legally complex and emotionally challenging. Disagreements often arise between beneficiaries, executors, trustees and family members, particularly where expectations differ or communication has broken down.
Mediation provides a confidential and structured environment in which parties can discuss concerns openly, explore available options and work towards practical solutions whilst preserving important relationships wherever possible.
Examples include:
- Contested wills
- Estate administration disputes
- Executor disputes
- Beneficiary disputes
- Trust disputes
- Inheritance Act claims
- Distribution of estates
- Family disagreements relating to inheritance
Workplace disputes can affect productivity, working relationships and organisational performance. Where communication has broken down or positions have become entrenched, mediation can provide a confidential and structured process to help parties move forward constructively.
Workplace mediation focuses on restoring communication, improving understanding and exploring practical solutions before disputes escalate further. It can be particularly valuable where ongoing working relationships need to be maintained.
Examples include:
- Employee disputes
- Management disagreements
- Team conflict
- Partnership disputes
- Workplace relationship breakdowns
- Organisational conflict
- Governance-related workplace issues
Mediation provides an opportunity for parties to discuss concerns openly, identify common ground and work towards practical outcomes in a supported and impartial environment.
Governance and sports-related disputes often involve a combination of regulatory, organisational and reputational considerations. Mediation provides a confidential and structured environment in which parties can address these issues constructively and work towards practical solutions.
Our mediators have experience of disputes involving governing bodies, clubs, organisations and participants, with a strong understanding of the challenges that can arise where regulatory frameworks, stakeholder relationships and public scrutiny are involved.
Examples include:
- Governance disputes
- Regulatory matters
- Sports disciplinary issues
- Governing body disputes
- Club governance matters
- Selection disputes
- Competition-related disputes
- Stakeholder and organisational conflicts
Mediation can help parties move beyond entrenched positions, improve communication and find a way forward whilst avoiding the cost, delay and uncertainty of formal proceedings.
Why Choose Hansells For Mediation
At Hansells, our accredited mediators help individuals, families and businesses resolve disputes in a constructive and cost-effective way. Mediation provides an independent and confidential process that can help avoid the stress, delay and expense often associated with court proceedings.
With experience across a wide range of disputes, we focus on helping parties communicate effectively, explore options and work towards practical solutions that meet everyone’s needs.
Frequently Asked Questions
Mediation is a voluntary and confidential form of dispute resolution. An independent mediator helps the parties discuss the issues, improve communication and explore practical solutions. The mediator does not decide who is right or wrong or impose an outcome.
Our mediation fees are based on the financial value and nature of the dispute. Fees include reasonable preparation, pre-mediation discussions and a full day of mediation from 10:00am to 6:00pm.
Disputes with a financial value:
- Up to £24,999: £1,000 plus VAT per party
- £25,000 to £100,000: £1,500 plus VAT per party
- £100,001 to £250,000: £2,000 plus VAT per party
- Above £250,000: fees available on application
For disputes without an identifiable financial value, the fee is £2,000 plus VAT per party. Additional time after 6:00pm is charged at £250 plus VAT per hour or part thereof, unless otherwise agreed.
Many disputes can be mediated within a single day, although more complex matters may require additional preparation or further sessions. The likely arrangements will be discussed with the parties before the mediation takes place.
Yes. Mediation takes place in a private and confidential environment, allowing parties to discuss the dispute and possible solutions openly. The mediation agreement will set out the confidentiality arrangements applying to the process.
The mediation process itself is not legally binding. If the parties reach an agreement, the agreed terms can be recorded and formalised in a legally binding settlement agreement.
If the parties do not reach a full agreement, they remain free to pursue litigation, arbitration or another form of dispute resolution. Mediation may still help narrow the issues or improve understanding between the parties.
Our Mediation Process
Our structured five-phase mediation process is designed to provide a clear, efficient and impartial route to dispute resolution. Whilst every mediation is different, this framework helps ensure focus, fairness and productive discussions throughout the process.
| 1. Preparation | Initial discussions take place with the parties to explain the mediation process, discuss logistics and agree the framework for the mediation. |
|---|---|
| 2. Opening Session | Each party has an opportunity to explain their perspective, outline the issues in dispute and identify the outcomes they hope to achieve. |
| 3. Exploration | The mediator facilitates discussion to help parties explore the issues, clarify concerns, identify common ground and consider potential options for resolution. |
| 4. Negotiation | Settlement options are discussed and developed through facilitated negotiations, helping parties move beyond entrenched positions and work towards practical solutions. |
| 5. Resolution | Any agreement reached can be documented and formalised. Where a full settlement is not achieved, parties remain free to pursue alternative forms of dispute resolution. |
Discuss Your Dispute Confidentially
Whether you’re involved in a commercial dispute, inheritance disagreement, workplace conflict or governance matter, mediation can often provide a practical and cost-effective route to resolution.
Our CEDR Accredited Mediators work with businesses, organisations and private individuals across Norwich, Norfolk and throughout England and Wales.
To discuss whether mediation may be suitable for your circumstances, please contact Mark Scott or Chloe Edwards for a confidential and no-obligation conversation.