This policy explains how we use any personal information we collect from you through our website<\/p>\n
The General Data Protection Regulation (the \u201cGDPR<\/strong>\u201d) seeks to protect and enhance the rights of data subjects. Hansells Solicitors is committed to protecting and respecting your privacy. Hansells Solicitors recognises the importance of the correct and lawful treatment of personal information and will only use personal information as set out in this Privacy Notice.<\/p>\n Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.<\/p>\n It is important that you read this privacy notice to understand how we manage your personal data, together with any terms and conditions that we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such personal information. This Privacy Notice supplements the other notices and is not intended to override them.<\/p>\n Hansells Solicitors is the controller and responsible for your personal data collectively referred to as Hansells Solicitors\u00a0 \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d in this privacy notice.<\/p>\n If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Roger Holden, Managing Partner using the details set out below.<\/p>\n Hansells Solicitors<\/strong> You have the right to make a complaint at any time to the Information Commissioner\u2019s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk<\/em>). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.<\/p>\n It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.<\/p>\n Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.<\/p>\n Personal data, or personal information, means any information about an individual from which that person can be identified.<\/p>\n We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:<\/p>\n We also collect, use and share Aggregated Data<\/strong> such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not<\/strong> directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.<\/p>\n We do not collect any Special Categories of Personal Data<\/strong> about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) however this may become known through any legal instructions.<\/p>\n Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.<\/p>\n We use different methods to collect data from and about you including through<\/p>\n We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:<\/p>\n Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us in writing at Cambridge House, 26 Tombland Norwich NR3 1RE or by email stop@hansells.co.uk.<\/a><\/p>\n We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.<\/p>\n (b) Contact<\/td>\n (a) Manage payments, fees and charges<\/p>\n (b) Collect and recover money owed to us<\/td>\n (b) Contact<\/p>\n (c) Financial<\/p>\n (d) Transaction<\/p>\n (e)Marketing and Communications<\/td>\n (b) Necessary for our legitimate<\/p>\n (c) Necessary for recording and auditing of statutory accounts<\/p>\n (d) Necessary for handling your monies and accounts with us.<\/p>\n (e) Necessary in order to provide you with information about our services including newsletters, updates\/blogs events and seminars that you have consented to receive.<\/td>\n<\/tr>\n (a) Notifying you about changes to our terms or privacy policy<\/p>\n (b) Asking you to leave a review or take a survey<\/td>\n (b) Contact<\/p>\n (c) Profile<\/p>\n (d) Marketing and Communications<\/td>\n (b) Necessary to comply with a legal obligation<\/p>\n (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products\/services)<\/p>\n d) Necessary in order to provide you with information about our services including newsletters, updates\/blogs events and seminars that you have consented to receive<\/td>\n<\/tr>\n (b) Contact<\/p>\n (c) Profile<\/p>\n (d) Usage<\/p>\n (e) Marketing and Communications<\/td>\n (b) Necessary for our legitimate interests (to study how customers use our products\/services, to develop them and grow our business)<\/p>\n c) Necessary in order to provide you with information about our services including newsletters, updates\/blogs events and seminars that you have consented to receive<\/td>\n<\/tr>\n (b) Contact<\/p>\n (c) Technical<\/td>\n (b) Necessary to comply with a legal obligation<\/td>\n<\/tr>\n (b) Contact<\/p>\n (c) Profile<\/p>\n (d) Usage<\/p>\n (e) Marketing and Communications<\/p>\n (f) Technical<\/td>\n (b) Usage<\/td>\n (b) Contact<\/p>\n (c) Technical<\/p>\n (d) Usage<\/p>\n (e) Profile<\/td>\n We try to provide you with choices regarding publications, seminars and events.<\/p>\n We may use your subscription preferences to promote seminars or events.<\/p>\n You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.<\/p>\nController<\/h2>\n
Contact details<\/h2>\n
\nManaging Partner: Roger Holden
\nEmail address: rogerholden@hansells.co.uk<\/em><\/a>
\nPostal address: Cambridge House, 26 Tombland Norwich NR3 1RE<\/p>\nChanges to the privacy notice and your duty to inform us of changes<\/h2>\n
Third-party links<\/h2>\n
The data we collect about you<\/h2>\n
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If you fail to provide personal data<\/h2>\n
How is your personal data collected?<\/h2>\n
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How we use your personal data<\/h2>\n
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Purposes for which we will use your personal data<\/h2>\n
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.<\/h5>\n
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\n \n Purpose\/Activity<\/h5>\n<\/td>\n
\n Type of data<\/h5>\n<\/td>\n
\n Lawful basis for processing including basis of legitimate interest<\/h5>\n<\/td>\n<\/tr>\n
\n To register you as a new customer<\/td>\n (a) Identity<\/p>\n Performance of a contract with you<\/td>\n<\/tr>\n \n To process and deliver your order including:<\/p>\n (a) Identity<\/p>\n (a) Performance of a contract with you<\/p>\n \n To manage our relationship with you which will include:<\/p>\n (a) Identity<\/p>\n (a) Performance of a contract with you<\/p>\n \n To enable you to partake in a prize draw, competition or complete a survey<\/td>\n (a) Identity<\/p>\n (a) Performance of a contract with you<\/p>\n \n To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)<\/td>\n (a) Identity<\/p>\n (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)<\/p>\n \n To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you<\/td>\n (a) Identity<\/p>\n Necessary for our legitimate interests (to study how customers use our products\/services, to develop them, to grow our business and to inform our marketing strategy)<\/td>\n<\/tr>\n \n To use data analytics to improve our website, products\/services, marketing, customer relationships and experiences<\/td>\n (a) Technical<\/p>\n Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)<\/td>\n<\/tr>\n \n To make suggestions and recommendations to you about goods or services that may be of interest to you<\/td>\n (a) Identity<\/p>\n Necessary for our legitimate interests (to develop our products\/services and grow our business)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Marketing<\/h2>\n
Promotional offers from us<\/h2>\n
Opting out<\/h2>\n